Experience good games, come to Miracle Games Store！

Dear Players,

First and foremost, we would like to express our deepest gratitude for your long-standing support and companionship. We know that it is your passion that gives this world its true soul and vitality.

At the same time, we must sincerely apologize for the serious issues many of you have recently raised — difficulty reaching support, delayed responses, and not knowing where to get help. We acknowledge that our current communication and customer service systems have fallen far short of your expectations. Failing to provide a smooth and efficient connection with our players is our responsibility alone.

We are now fully rebuilding our user communication and service framework, and we would like to take this opportunity to share our comprehensive improvement plan with you. We sincerely invite you to witness and participate in this transformation.

I. Our Core Commitment: Building a Multi-Layered, High-Value Official Community

We believe that smooth communication should never be a luxury. Below are the official channels we have prepared and warmly invite you to join:

【Official Discord】https://discord.gg/yc4MsEGR2Q

(A global community for international players, open for cross-server discussions and community events.)

【Miracle Games Official Facebook】https://www.facebook.com/MiracleGamesAppStore

(Our official FB page for major announcements, featured events, and community interactions.)

【Miracle Games Official X (Twitter)】https://x.com/mguwp

(Real-time updates, game news, and quick announcements shared through our X platform.)

【Official MG Community / In-Game Support Center】

Sign in to your account

Click the left floating panel

Contact us here

Submit feedback on this page

(Our new MG Community System offering multi-turn conversations, satisfaction surveys, and a unified message center for faster, more attentive support.)

【Official Support Email】Support@mguwp.com

(A dedicated channel for complex account or technical issues, ensuring your concerns are thoroughly recorded and followed up.)

II. To Ensure Your Account Security, We Strongly Recommend Bind your security email and mobile phone

Sign in to your account

Click the left floating panel

Tap profile icon → Settings

Bind email & phone here.

To fundamentally ensure the security of your account and personal information, we strongly recommend completing both email and mobile phone binding as soon as possible.
This serves as the ultimate security lock for your account and will also be our primary channel for delivering update announcements, exclusive rewards, and important notifications.

We solemnly promise that all personal data will be handled in strict accordance with privacy regulations.

In-game instruction: You can bind your email via Settings → Account Center.
We will also send monthly exclusive VIP rewards to express our appreciation.

III. Our Long-Term Action Plan: Making Every Connection More Meaningful

Simply creating channels is not enough. We are committed to investing resources to ensure every official platform is active, valuable, and rewarding.

1. Content Refresh Plan

We are establishing a structured content calendar, such as:

“Strategy Monday” – Gameplay guides

“Intel Wednesday” – News updates

“Friday Snapshot” – MG Weekly Highlights

This ensures you always have fresh, useful information at your fingertips.

2. Direct Rewards Plan

Members of our official communities will enjoy:

Monthly community-exclusive gift packs

Birthday gift packs

Special event rewards

Surprise community-only activities and benefits

If the issue is not resolved, keep chatting in this window and we’ll help until it’s fixed.

If the issue is resolved, tap “Resolved” in the lower-right corner to rate our support.

If you’re not satisfied with our service, please tell us so we can improve your experience.

If you’re satisfied with our service, please leave a rating — your feedback matters to us.

IV. New In-Game Feature: MG Community Support System

The upgraded MG Community Support System is now officially live in all supported MG titles. This update brings:

1. Multi-turn conversation support
   Continue your discussion with support in the same conversation thread without resubmitting your issue repeatedly.

2. Issue resolution & satisfaction survey
   When your issue is resolved, tap “Resolved”.
   A satisfaction survey (Satisfied / Not Satisfied) will appear.
   Your feedback is extremely important — every response helps us improve and deliver better service.

3. Unified Message Center
   All customer support replies, system notifications, and official announcements are consolidated into the in-game MG Community Message Center, making it easier than ever to review important messages.

V. Looking Ahead — Let’s Move Forward Together

We understand that rebuilding trust requires consistent action, not just a written announcement.
We are fully committed to making up for past shortcomings with renewed effort and sincerity.

We warmly invite you to begin reconnecting with us today — by binding your email and joining any of our official communities.

Every click you make is the greatest encouragement to our team.
We look forward to greeting you more often, communicating more deeply, and building the ideal gaming home we all envision.

Sincerely,
The Operations Team

Contact us：

Miracle Games official DC Community Server：https://discord.gg/yc4MsEGR2Q

Miracle Games official FB account: https://www.facebook.com/MiracleGamesAppStore

Miracle Games official X account: https://x.com/mguwp
Miracle Games official Email:Support@mguwp.com