MG Store: How to Resolve the Issue of Unable to Log in to the Game

Experience good games, come to Miracle Games Store！

Dear Player,

If you are unable to log in to the game, remain stuck on the loading screen, or repeatedly receive login error messages, please follow the steps below to troubleshoot the issue.

1. Check your network connection

Please make sure your network is stable.
Try switching to another network environment, reconnecting to your WiFi, or testing with a mobile hotspot.
Unstable or weak connections may cause login failures.

2. Restart the game or your computer

Fully close the game and launch it again.
If the issue persists, restart your computer and try logging in once more.

3. Check your account status

Confirm that you are logged into the correct MG account.
If you previously played using a guest account, device changes or cache cleanup may prevent the system from recognizing it.
Please make sure your account is properly bound if the game supports account binding.

4. Check the game resources or version

Some games require updating to the latest version in order to log in properly.
Please visit the Microsoft Store to see if any updates are available.
If the game files are damaged, try reinstalling the game.

5. Still cannot log in? Contact customer support

To help us resolve your issue quickly, please provide the following information.
Game title
Your MG account
Server and character ID if applicable
Screenshot or video of the login issue or error message

We will assist you as soon as possible.

📌 Contact Information:

-Miracle Games official DC Community Server: https://discord.gg/mEyWNUtN

-Miracle Games official FB account: https://www.facebook.com/MiracleGamesAppStore

-Miracle Games official X account: https://x.com/mguwp

-Miracle Games official Email: Support@mguwp.com

Thank you for your understanding and support!

—MG Team