MG Store: How to resolve recharge not credited

Experience good games, come to Miracle Games Store！

Dear Player,

If your purchase in MG Store has not been credited in the game, appears delayed, or shows an incorrect amount, please follow the steps below to troubleshoot the issue.

1. Check whether the payment was successfully deducted

Please confirm that the payment was completed in your selected payment method.
Bank payment record
WeChat or Alipay payment record
Microsoft Store or PayPal payment history

If the payment status is still pending, please wait a few minutes and check again.

2. Restart the game or relog into your account

Some games require a refresh or reconnection before the purchased items will appear.
Please close the game completely, relaunch it, and check your inventory or in-game mailbox.

3. If the issue persists, contact customer support

To help us process your request quickly, please provide the following information.
Game title
Your MG account
Server and character ID if applicable
Top-up amount, order number and payment screenshot
Screenshot or video showing that the purchase has not been credited

We will verify and handle your issue as soon as possible.

📌 Contact Information:

-Miracle Games official DC Community Server: https://discord.gg/mEyWNUtN

-Miracle Games official FB account: https://www.facebook.com/MiracleGamesAppStore

-Miracle Games official X account: https://x.com/mguwp

-Miracle Games official Email: Support@mguwp.com

Thank you for your understanding and support!

—MG Team